Refund policy

At Herbal Nirvana , we take pride in providing high-quality, natural herbal products. Due to the nature of our products, we cannot accept returns for safety and quality reasons. However, we are committed to customer satisfaction and will do our best to address any concerns.

Refund Eligibility

We offer refunds or replacements under the following circumstances:

• Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

• Incorrect Orders: If you receive the wrong item, let us know within 7 days of delivery, and we will correct the issue.

• Lost or Missing Packages: If your order is lost in transit or marked as delivered but not received, we will assist in filing a claim with the carrier.

Non-Refundable Items

• Opened or used products (for health and safety reasons).

• Digital products, consultations, or custom-made blends.

• Orders past the 7-day return window.

How to Request a Refund or Replacement

1. Email us at [HerbalNirvanaLLC@gmail.com]with your order number, a description of the issue, and photos if applicable.

2. We will review your request and respond within 2-3 business days.

3. If approved, we will issue a refund to your original payment method or send a replacement.